In short: before ordering, check that the supplier legally exists, that it really is a factory (or a transparent intermediary), that it genuinely makes your type of product, that it can meet your market's standards, and that it accepts a sample and a quality inspection. An on-site visit or audit remains the safest check.
1. Check that it legally exists
Ask for the company's business licence. It shows its official name, address and field of activity, among other things. Make sure the name matches the one on the invoices and the bank account.
2. Factory or reseller?
Many online sellers are trading companies. That is not a problem in itself, as long as it is clear. A real factory can show its production lines, machines and teams.
3. Its experience with your product
Ask for examples of similar products it has made, the markets it exports to and its production capacity. A factory specialised in your category will be more reliable than a supplier that "does everything".
4. Certifications and compliance
Depending on your product, the factory should be able to provide test reports or certificates that match your market's rules (for example for CE marking or chemical substances). Check that they relate to the product ordered and come from a recognised laboratory.
5. The quality of communication
Clear, precise and prompt answers, a real understanding of your requirements, suggestions for improvement: communication during the quoting stage often tells you what comes next.
6. Samples and quality control
A serious supplier agrees to produce a sample and lets an inspector check the order before shipping. A refusal is a warning sign.
7. Payment terms
Be wary of requests to pay everything upfront or to switch bank accounts along the way. Payments should be made to the company named on the documents.
8. Factory visit or audit
Nothing beats an on-site check: premises, organisation, working conditions, in-house quality control. A partner based in China can carry it out for you.
Warning signs
- an abnormally low price;
- refusal of a sample or an inspection;
- inconsistent documents;
- pressure to pay quickly;
- a bank account in the name of an individual or another company.
Frequently asked questions
Are platforms' "verified supplier" badges enough? They are a first indication, but they do not replace your own checks.
Is a factory audit essential? For a first large order or a long-term partnership, it is strongly recommended.
General information, for guidance only.
Our suppliers are vetted before any order. → Create my client space